GRIEVANCE REDRESSAL / ESCALATION MATRIX
We are deeply committed and pride ourselves in attending and listening to our customers. We also go a step further, in using customer feedback to enhance our products and services. Just in case if you have experienced any issue or are dissatisfied with any of our products or services, you can submit your grievances/ complaints at support@mintit.in
However, before lodging your complaint, make sure to furnish the following details. It will help us to investigate and resolve your complaints as quickly as possible:
|
Designation |
Contact Person |
Address/ Location |
Contact No. |
|
Availability |
|
Customer Care |
Help Desk |
Plot no 12,The Edge, 4th floor, MINTIT, Shankar Nagar Square-440010 |
7758813993 |
support@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Head of Customer Care |
Ashwini |
Same as above |
7758813993 |
ria.operations@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Compliance Officer |
Geetika Maheshwari |
Same as above |
7758813993 |
geetika@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Principal Officer |
Ajay Patwari |
Same as above |
7722046442 |
ajay@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
CEO |
Neha Agrawal |
Same as above |
7758813993 |
ria.services@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
If not satisfied with the response of, you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.
If unsatisfied with the above response ODR Portal could be accessed. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
Grievance Redressal Mechanism (for Accessibility Issues)
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Simplus Wealth Managers Private limited has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
|
Designation |
Contact Person |
Address/ Location |
Contact No. |
|
Availability |
|
Customer Care |
Help Desk |
Plot no 12,The Edge, 4th floor, MINTIT, Shankar Nagar Square-440010 |
7758813993 |
support@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Head of Customer Care |
Ashwini |
Same as above |
7758813993 |
ria.operations@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Compliance Officer |
Geetika Maheshwari |
Same as above |
7758813993 |
geetika@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
Principal Officer |
Ajay Patwari |
Same as above |
7722046442 |
ajay@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
|
CEO |
Neha Agrawal |
Same as above |
7758813993 |
ria.services@mintit.in |
10 a.m. – 6 p.m. from Monday To Friday Except public holidays. |
Process